ERP Maintenance & Support

ERP MAINTENANCE & SUPPORT

Welcome to ERP League, your premier destination for reliable and comprehensive ERP maintenance and support services. We understand that once your enterprise resource planning (ERP) system is implemented, it requires ongoing attention and support to ensure its optimal performance and longevity. That’s where our dedicated ERP maintenance and support services come in, designed to keep your ERP system running smoothly and your business operations uninterrupted.

No matter which category best describes you, ERP League’s Managed Services & Support offer just the right fit. Each of our managed service plans breaks down into four tiers: Basic, Standard, Premium and Custom. These tiers determine your monthly pricing and are based on your company’s complexity of operations and desired level of assistance.

This tailored format allows us to give you exactly the support you need. We can design a support and services plan across your ERP business applications be it Oracle or SAP

Proactive Monitoring

Our team of experienced professionals employs advanced monitoring tools and techniques to proactively monitor your ERP system’s health and performance. By continuously monitoring key metrics and system components, we can identify and address potential issues before they impact your business processes.

Timely Issue Resolution

In the event of any technical glitches, errors, or system malfunctions, our support team is readily available to provide prompt assistance and resolution. We understand the criticality of downtime and its impact on your operations, and we strive to minimize disruptions by swiftly resolving issues and restoring system functionality.

Expert Troubleshooting

Our ERP support team comprises highly skilled professionals who possess extensive knowledge of various ERP platforms and modules. With their in-depth understanding of ERP systems, they can efficiently diagnose and troubleshoot a wide range of issues, ensuring quick resolution and minimal disruption to your business operations.

Regular Maintenance and Updates:

To keep your ERP system in peak condition, it is crucial to perform regular maintenance and stay up-to-date with the latest updates and patches. Our team takes care of routine maintenance tasks, such as database optimization, performance tuning, security enhancements, and applying software updates, ensuring that your ERP system is always operating at its best.

Continuous Improvement

Our commitment to your success goes beyond just providing maintenance and support services. We work closely with you to understand your evolving business needs and objectives. By leveraging our expertise, we identify opportunities for system optimization and improvement, providing you with recommendations and implementing enhancements to further enhance the efficiency and effectiveness of your ERP system.

Flexible Support Options

We understand that different organizations have different support requirements. That is why we offer flexible support options tailored to your specific needs. Whether you require 24/7 on-call support, scheduled maintenance windows, or ad-hoc assistance, our support team can accommodate your unique preferences and ensure that your ERP system is always well-supported.

GLOBAL DELIVERY MODELS

Onsite

Physical presence at the client’s premise
Most suitable for complex projects
Recommended for projects that require extensive business analysis and elaborate discussions
Client has direct control on the project execution at the resource level
Easy and better communication

Onshore

ERP League location within the United States / Canada
Flexibility to quickly ramp up / ramp down resources
Physical proximity helps to understand customer requirements better
Onsite availability as and when needed
Better coordination between the client team and ERP League

Offshore

ERP League location outside the United States / Canada
Advantage of cost arbitrage due to lower overheads in offshore location
Flexibility to quickly ramp up / ramp down resources
Access to multiple technologies, skill sets and varying experience levels
Service delivery across all time-zones

Hybrid

A client specific combination of onsite, offsite and offshore delivery models
Flexibility to design the
most robust IT outsourcing model to fit client needs
Advantage of cost and skill requirement optimization while leveraging the benefits of all delivery models
Easy and better communication between offshore and onsite teams