MS Dynamics Services
Simplified. Supported. Scaled.
What's Included
Our Microsoft Dynamics 365 Application Management Services are designed to ensure your platform stays stable, optimized, and continuously evolving after go-live. Our certified Dynamics consultants work closely with you to understand your current environment, pain points, and business goals. We take full ownership of your BC or F&O operations — from functional support to technical development — enabling your team to focus on growth, not firefighting.
One trusted partner for your full Dynamics 365 ecosystem.
Services Provided
- Functional Support L1–L3
- Technical & Development Support
- Change Request Management
- Reporting & BI Analytics
- Upgrade & Release Management
- Implementation Support
Our PROCESS
We follow a structured, ITIL-aligned engagement methodology — ensuring a seamless transition from onboarding through continuous value delivery.
Discovery & Assessment
We begin with a thorough review of your Dynamics 365 landscape, auditing existing modules, ticket history, SLA gaps, and custom code health. We identify pain points and quick wins to build a strong foundation for managed support.
Plan & Define
We finalize the Statement of Work, define the SLA framework across P1–P4 priorities, design the support team structure, and establish governance through a clear RACI matrix — so there are no ambiguities from day one.
Transition & Knowledge Transfer
We execute a structured KT plan by shadowing the incumbent team, documenting all configurations, AL/X++ code, and workflows, and completing dry-run testing on sample tickets before taking full ownership.
Operate & Stabilize
We manage L1, L2, and L3 tickets per agreed SLAs, handle change requests, support month-end and year-end close cycles, and conduct weekly status calls — keeping your platform stable and your team informed.
Optimize & Innovate
On an ongoing basis, we perform root cause analysis on recurring issues, propose process automation opportunities, manage Microsoft wave releases, conduct quarterly business reviews, and provide strategic roadmap advisory — because we don't just keep the lights on, we drive continuous improvement.